PRIVACY POLICY

Last Updated: January 7, 2026

Precise Expressions
Website: localhost

Location: Victoria, Australia

1. Introduction

Precise Expressions (“we,” “us,” or “our”) is committed to protecting your personal information. We respect your right to privacy and understand the importance of protecting any information you share with us.

This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By accessing our website and purchasing our services, you consent to the terms of this policy.

2. Information We Collect

To fulfill your order and provide a personalised service, we may collect the following types of personal information:

  • Identity Data: Your name, username, or similar identifier.

  • Contact Data: Billing address, delivery address, email address, and telephone number.

  • Transaction Data: Details about payments to and from you and other details of products you have purchased from us.

  • Customisation Data: Specific text, names, dates, or images you provide to us for the purpose of engraving onto products.

  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, and operating system used to access our website.

Note on Payment Information: We do not store your credit card details on our servers. All financial transactions are processed securely by third-party providers (e.g., Stripe, PayPal, or Afterpay), who have their own privacy policies.

3. How We Collect Your Information

We collect information from you in the following ways:

  • Directly: When you purchase a product, sign up for our newsletter, use our “Contact Us” form, or request a quote for bulk orders.

  • Automatically: As you navigate our site, we may use cookies and similar technologies to collect Technical Data about your equipment and browsing actions.

4. Purpose of Collection

We collect and use your personal information for the following purposes:

  1. Order Fulfilment: To process and deliver your order, including sharing your address with shipping carriers (e.g., Australia Post).

  2. Customisation: To engrave the specific names, dates, or messages you have requested onto our products.

  3. Communication: To send you order confirmations, shipping updates, and invoices.

  4. Customer Support: To respond to your inquiries or resolve complaints.

  5. Marketing (if opted-in): To send you promotional emails about new products or special offers. You may opt out of these at any time.

  6. Legal Compliance: To comply with Australian tax and accounting laws (e.g., keeping transaction records for 5 years).

5. Disclosure of Personal Information

We may disclose your personal information to third parties strictly for the purposes of operating our business, including:

  • Service Providers: Shipping companies (Australia Post, Sendle), payment processors, and IT support services.

  • Professional Advisers: Lawyers, accountants, and insurers.

  • Legal Authorities: If required by law to do so (e.g., complying with a subpoena or warrant).

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

6. International Data Transfers

Our website is hosted on servers that may be located outside of Australia. Additionally, some of our third-party service providers (such as email marketing platforms) may be based overseas. By providing us with your personal information, you acknowledge that some of your data may be stored or processed overseas, where it will be subject to the laws of that jurisdiction.

7. Security of Your Information

We are committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

  • Our website uses Secure Socket Layer (SSL) technology to encrypt data during transmission.

  • Access to your personal information is limited to employees who need it to perform their job (e.g., the laser technician fulfilling your order).

8. Cookies

We use “cookies” to identify you when you visit our site and to build up a demographic profile. A cookie is a small piece of data sent from a website and stored on your computer by your web browser while you are browsing.

  • Functionality Cookies: Essential for the shopping cart to function.

  • Analytics Cookies: We use tools like Google Analytics to understand how customers use our site.

You can choose to disable cookies through your browser settings, but please note that some parts of our website (such as the shopping cart) may not function properly as a result.


9. Accessing and Correcting Your Information

Under the Privacy Act, you have the right to request access to the personal information we hold about you and to request that we correct it if it is inaccu
rate.

  • To access or correct your data, please contact us at info@preciseexpressions.com.au

  • We may require verification of your identity before processing your request.

10. Complaints

If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us at info@preciseexpressions.com.au. We take privacy complaints seriously and will investigate and respond to you within 30 days.

If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

11. Contact Us

For any questions regarding this Privacy Policy, please contact:

Precise Expressions
Email: info@preciseexpressions.com.au